95bd's Privacy Policy — Your information is secure

1. Introduction & Scope

95bd (https://95bd.pro) is a leading online gaming platform in Bangladesh. We know how much your privacy matters to you. This privacy policy clearly explains how your information is handled when you use the 95bd website or app.

This privacy policy applies to all 95bd services — including slots, Live Casino, fish games, Sports Betting, deposits, withdrawals, and promotions. By creating or continuing to use an account on the 95bd platform, you are considered to have accepted this privacy policy.

You will be notified of any changes to the Privacy Policy via platform notification or SMS. The date of the latest update will always be displayed at the top of the page.

2. What Information We Collect

95bd collects only the data needed to operate the platform properly, maintain security, and deliver the best possible experience. No excess or unnecessary information is collected.

3. Why and How We Use Your Information

95bd uses collected data strictly for defined purposes. No data is used beyond those purposes. Each use case is clearly explained below:

• Account management: Your identity and contact information are used to create your account, verify logins, and keep your account secure.
• Payment Processing: Financial information is used to process deposits and withdrawals accurately.
• Fraud Prevention: Device information and IP address are used to detect unusual activity and keep your account secure.
• Personalized experience: Your gaming data is used to show you relevant offers and recommendations based on your preferences.
• Legal compliance: Information required to comply with applicable Bangladeshi laws and regulatory guidelines is retained accordingly.
• Customer Support: Your account and transaction data are used to resolve your issues as quickly as possible.
• Promotions & Bonuses: Your account information is used to verify your eligibility and ensure the correct bonus is awarded.

4. Who We Share Your Information With

To be clear — 95bd does not sell, rent, or share your personal data without authorization. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Information required to process transactions via bKash, Nagad, or Rocket is shared with those service providers solely for the purpose of completing the transaction.
• Technology Partners: Minimal necessary data may be shared with trusted technology partners to operate the platform. These partners are contractually bound to uphold the same privacy standards.
• For legal requirements: Data may be disclosed in response to a court order, government directive, or valid request from a law enforcement authority.
• To Prevent Fraud: Data may be shared anonymously with the gaming industry's anti-fraud network to help identify fraudulent activity.

5. Cookies & Tracking Technologies

95bd uses cookies to ensure the platform functions properly and to improve your experience. Cookies are small files stored in your browser that help remember your preferences.

• Essential Cookies: Used to maintain active login sessions and store security tokens. The platform cannot function properly without these.
• Functional cookies: To remember your language preference, game settings, and interface customizations.
• Analytics Cookies: Anonymous usage data is collected to understand which parts of the platform are most frequently used.

You can delete or disable cookies through your browser settings at any time. Please note that disabling essential cookies may cause some platform features to stop working.

6. Data Security Measures

95bd uses industry-standard security technology to protect your data. Ensuring security at every level is our top priority.

• 256-bit SSL/TLS Encryption: All data transfers are secured with the highest standard of encryption.
• Firewall Protection: Multi-layer firewall active to prevent unauthorized access.
• Regular Security Audits: Third-party security experts conduct regular system audits to identify vulnerabilities.
• Two-Factor Authentication: OTP verification at login adds an extra layer of security to your account.
• Restricted Access Policy: 95bd staff can only access data on a need-to-know basis — not everyone can view all information.
• Secure Data Centers: Data is stored in physically secured, internationally certified data centers.

7. Data Retention Period

95bd retains your data only for as long as necessary. Once that purpose is fulfilled, your information is securely deleted or anonymized.

• Account information: For the duration of your active account and up to 5 years after closure.
• Transaction Records: Retained for up to 7 years as required by law.
• KYC documents: 5 years after account closure, in accordance with regulatory requirements.
• Gaming Log: 2 years for fraud prevention and dispute resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Conversations: 1 year after the issue is resolved.

After the specified retention period, data is automatically deleted or anonymized in a way that makes it impossible to identify you.

8. Your Rights

95bd believes every user should have full control over their own data. With that in mind, we provide you with the following rights:

• Right to Access Information: You can request a copy of the data 95bd holds about you at any time.
• Right to Rectification: If any information is incorrect or outdated, you can request a correction through the support team.
• Right to Erasure: After account closure, you may request deletion of data beyond what is required for legal compliance.
• Right to Restrict Processing: You can request that the use of your information be restricted for specific purposes.
• Marketing Opt-Out: If you no longer wish to receive promotional SMS or notifications, you can opt out at any time through support.
• Right to lodge a complaint: If you believe your data privacy has been compromised, you can file a complaint with our support team.

9. Protection of Minors

95bd strictly prohibits use of the platform by anyone under 18. We never knowingly collect or store data from minors under any circumstances.

Age is verified at registration and confirmed through ID verification during the KYC process. If an account is found to belong to a minor, it will be suspended immediately and all collected data will be deleted.

10. Changes to the Privacy Policy

95bd may update this Privacy Policy at any time due to business needs, technical changes, or legal requirements. You will be notified of any significant changes via SMS to your registered mobile number or through an in-platform notification.

Continued use of the 95bd platform after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly.

11. Contact & Complaints

If you have any questions, concerns, or complaints about the Privacy Policy, the 95bd support team is always here to help. Our team is committed to resolving your issue promptly.

• Email: [email protected]
• Live Chat: Contact us directly from within the platform.
• Support Hours: 7 days a week, 24 hours a day.

An initial response to privacy complaints will be provided within 48 hours. Complex matters may take up to 30 business days to fully investigate.